Orders and payment methods

METHOD OF PAYMENT

You can pay your order by credit card or bank transfer. Paypal can only be used to buy jewels from the «Dove Vai»* collection.
Owners of credit/debit cards are subject to checks and authorizations from the card issuer.
If the payment card issuer denies authorizing the payment owed, it will be the Customer’s responsibility to contact the issuer to solve the problem. In that case, we will not be responsible for any delays or non-deliveries.
You can also opt, except for the Netherlands, for a payment by bank transfer, if the total of his order exceeds the amount of € 2,000 (£ 1700, DKK 15,000, SEK 17,000).
*By law, this  modality provides for a 2% mark-up on the original price, following Paypal policies.

GUARANTEE

Only the creations bought through the e-Shop or at an Avel Lenttan authorized vendor are subject to the Avel Lenttan International Guarantee. For any/all purchases made through the e-Shop, the duly drawn up Guarantee can be found inside the package that contains the Avel Lenttan creation.
Each creation has a security TAG that guarantees originality and quality. If the TAG has been removed, it won’t be possible to return the product.

STANDARD GUARANTEE

The Standard guarantee is free and valid for the first 2 years from the date of delivery of the creation.
The Standard guarantee only covers the damage from possible production defects, that is, due to a mistake in assembling the jewel.
The Standard guarantee does not cover damage due to an inappropriate use of the jewel.
The laboratory reserves its right to verify the actual damage due to a defect in the original assemblage.
Should the damage not be due to a production defect, repairs or sending the jewel back will be charged to the customer.

GUARANTEE PLUS

This Guarantee costs 150,00€ and is valid for the first 4 years from the date of delivery of the creation.
The guarantee covers the polishing service, repairs and substitution of the stones up to a sum equal to 5% of the overall cost of the jewel.
The Plus guarantee covers damage from possible production defects, that is, due to a mistake in the original assemblage of the jewel.
Guarantee Plus does not cover damage due to inappropriate use of the jewel.
The laboratory reserves the right to verify the actual damage due to a defect in the original assemblage. Should the damage not be due to a production defect, the repair will be offered at up to 5% of the jewel’s overall cost, the rest will be charged to the customer.
Sending the jewel back will be a charged to the customer.

ORDER INFORMATION

PRE-ORDER ARTICLES

Pre-ordering allows you to reserve immediately and in advance, from a selection of jewels from the latest Mirror collection, at Avellenttan.com. To confirm the pre-order, you will be asked to insert your bank coordinates and your delivery address. You will then receive an e-mail confirming the pre-ordered articles. Your credit card will be charged when your order is shipped.
If payment is made with a bank transfer, shipment will take place after the payment has been received, therefore 2-3 working days later.

DELIVERY FOR PRE-ORDERED PRODUCTS

Delivery is free, and delivery time varies from 3 to 4 weeks from the moment you receive the e-mail confirming the order. For any questions, the Customer Service will be happy to offer your personalized advice from Monday to Friday from 10am to 7 pm, at the number +39 02 80011021 or by means of the contact module.

FREE RETURN WITHIN 14 DAYS

You have the option to return or exchange any product * ordered within 14 days from the date of receipt ** with valid reason.
* Please note that, in accordance with the General Sales Conditions, customized products cannot be returned or refunded.
** In case of return made from a country other than the one of the initial delivery, the customs fees are charged to the customer.
*** Each creation has a security tag that guarantees its originality and quality. If the TAG is removed the return will no longer be possible.

ICONIC JEWEL BOX

All orders are placed with great care in the iconic Avel Lenttan jewel box.

CUSTOMER SERVICE

Customer Service will be happy to offer you personalized advice and to answer your questions from Monday to Friday, from 10am to 7pm, at the number +39 02 80011021 or by means of the contact module.

RETURNS POLICY AND REPLACEMENTS

You will have 14 days to contact our Customer Service, and they will let you know how to go about returning or substituting your jewel.
The creations that are engraved or have been modified cannot be returned nor substituted. To find out about all the conditions and modalities for returns and substitutions, please go to the Conditions of Sale or contact the Customer Service.
Every creation has a security TAG that guarantees originality and quality. If the TAG is removed, returns will not be possible any more.

MODALITIES FOR RETURNS

You can give back or change any product * you have ordered up to 14 days after receiving it ** on condition the jewel’s Guarantee and Certification Tag has not been removed.
*we would like to remind you that in compliance with the General Conditions of Sale, personalized products cannot be returned or reimbursed.
**in case of a return from a country other than the one in which the jewel was originally delivered, customs expenses are charged to the customer.